Refund policy

Last Updated: June 15, 2025

This policy applies to customers in the following countries:
United States

Accepted Returns

Defective products
Non-defective products (if unused and in original condition)

Exchanges

• We accept exchanges for defective or damaged products.
• To request an exchange, please contact us at info@mypromtime.com within the return window.

Product Condition Requirements

• Items must be in new or slightly used condition.
• Items must be unused, in original packaging, with all tags and labels intact.
• Items with obvious signs of wear, damage, or missing parts not due to our error may only qualify for a partial refund or may be rejected.

Return Window

• Returns are accepted within 30 days from the date of delivery.
• Returns requested after this window will not be accepted.

Return Method

• All returns must be sent by mail to:

My Prom Time

Email: info@mypromtime.com

Phone: +17752523993

US Address: 9550 W Sahara Ave Apt 2008, Las Vegas, NV 89117, United States

China Address: Room 101, Building 8, No. 78, Longyan 13th Road, Humen Town, Dongguan City, Guangdong Province, China

Return Label

• Customers are responsible for return shipping costs.
• We do not provide a prepaid return label at this time.
• For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.

Restocking Fees

• No restocking fees apply to returned products.

Return Fees

• You have to pay your own shipping fee for the returned product if it's not the problem of the quality. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

  If the return shipping fee is caused by product defects, My Prom Time will bear the return shipping fee.

• If a refund is processed, the original shipping fee (if applicable) will not be refunded, and return shipping fees will not be reimbursed.

Refund Processing Time

• Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.
• Approved refunds will be processed within 1–3 business days, and credited back to your original payment method.

Sale Items

• Only regular-priced items are eligible for refund.
• Sale items are final sale and non-refundable.

Need Help?

If you have any questions about returns, refunds, or exchanges, please contact us at:

Store Name: My Prom Time

Email: info@mypromtime.com

Phone: +17752523993

US Address: 9550 W Sahara Ave Apt 2008, Las Vegas, NV 89117, United States

China Address: Room 101, Building 8, No. 78, Longyan 13th Road, Humen Town, Dongguan City, Guangdong Province, China

Customer Support: 9:00 AM – 5:00 PM (GMT-7)

Response Hours: We strive to respond within 24 Business Hours

Contact Form: Contact Page